Managed Redmine hosting means someone else runs the server, the Ruby stack, the database and the upgrade path, and you just use Redmine. RedminePRO runs fully-managed Redmine on AWS from $29/month for 25 users, with unlimited projects and full Redmine admin access.
No SSH, no bundle install, no 2am patch window, no migration script that fails at step 14. The distinction that matters: “managed” should describe the infrastructure, not your permissions. Most managed Redmine providers take the server off your hands and take the admin panel with it. We don't. You get the real Redmine administration interface — trackers, workflows, custom fields, roles, plugin configuration — and we keep the machine underneath it boring.
This table is the whole proposition. If a provider can't fill in the right-hand column, they aren't selling managed hosting, they're selling a locked-down account.
| RedminePRO manages | You control |
|---|---|
| Server provisioning, sizing and scaling on AWS | Projects, sub-projects and project hierarchy |
| The Ruby, Rails and database stack underneath Redmine | Issues, trackers, statuses and workflow transitions |
| Redmine version upgrades and security patching | Custom fields, issue categories and enumerations |
| OS patching and hardening | Users, groups, roles and permissions |
| Continuous encrypted backups with point-in-time recovery | Authentication settings and LDAP configuration |
| TLS certificates and renewal — TLS 1.2+ on all services and APIs | Email notification rules and templates |
| Encryption at rest via AWS KMS, AES-256, on all databases and disk volumes | Plugin configuration and settings |
| Uptime monitoring and incident response | Themes and workspace appearance |
| Availability — 99.99% uptime target sitewide; 99.9% SLA on Business | Your data, exportable at any time |
| 24x7 support | Your region choice: US, EU or India |
Two things follow from that split. First, there is no ticket queue between you and a workflow change — you make it yourself, immediately. Second, there is no ticket queue between you and a security patch either, because you never have to ask for one.
This is the sharpest difference between RedminePRO and the other managed Redmine vendors, and it is worth being blunt about.
Every RedminePRO plan includes full Redmine admin access. Not a curated subset. Not a support ticket that reaches an engineer who makes the change for you. The /admin panel, as shipped by Redmine, on your workspace.
That matters because Redmine's value is its extensibility. The reason teams choose Redmine over Jira is that they can shape it — a tracker for change requests, a custom field their auditor asks for, a plugin that does the one thing their industry needs. A managed Redmine that fences off the admin panel has removed the reason you picked Redmine.
Bring your own plugins. Hosting and supporting third-party plugins is an Enterprise feature; custom plugins are reviewed case by case. We don't maintain a whitelist of pre-approved plugins.
Two practical notes, because credibility here is worth more than a bigger claim:
Compare that with the alternatives — plugin installation is restricted or not customer-controllable on the managed tiers of both Planio and RedmineUP. If you have already hit that wall, that's why you're on this page. See the full comparison.
Redmine SaaS usually means the same bargain every SaaS asks for: you trade control for convenience. Someone else's opinion about how your issue tracker should work, baked in, permanently.
RedminePRO is Redmine SaaS with that trade-off removed. You get the SaaS half — sign up, choose a region, and a fully-managed workspace is provisioned for you, with no servers to buy and no ops team to hire — while the software stays the open-source Redmine you'd have installed yourself. Concretely:
Out of the box you get integrations with Slack, Discord, Rocket.Chat, Mattermost and GitHub, so your workspace connects to the tools your team already uses without a plugin hunt.
RedminePRO is 100% hosted on AWS. HAZERCLOUD, the company behind RedminePRO, is an AWS Advanced Tier Services Partner. You choose your region at signup — US, EU or India — and your data resides in that region. Not “primarily”. Not “usually”. It stays there.
That single choice resolves most of the data-residency conversation for European and APAC buyers before it starts, and it is a question every procurement review asks. If you need a region that isn't one of those three, that is an Enterprise conversation — talk to us. What the AWS foundation gives you underneath:
Security and compliance in detail.
The word “managed” is used loosely in this market. Here is exactly what it covers on RedminePRO.
Redmine version upgrades. We run the upgrade — application, database migrations, plugin compatibility check, rollback plan. You don't schedule a maintenance weekend and you don't discover on Monday that a plugin no longer loads.
Security patching. OS and stack patches are applied by us on our schedule, not yours. Ruby and Rails CVEs land regularly; on a self-hosted instance, patching them is somebody's unbudgeted evening.
Backups with point-in-time recovery. Backups are continuous and encrypted, with point-in-time recovery. Point-in-time matters more than “daily backups” does: if someone bulk-edits 400 issues at 14:20, restoring to 14:19 is a different outcome from restoring to midnight.
Monitoring and incident response. Uptime and health monitoring, with our team responding — not an alert that pages you. The marketing target quoted sitewide is 99.99% uptime; the Business plan carries a contractual 99.9% uptime SLA.
24x7 support. Real humans, on every plan including Startup. Priority support is included on Business and above.
Flat tiers. No per-user fees on any plan. Unlimited projects on every plan. Storage runs from 50 GB on Startup to 1 TB on Enterprise.
| Plan | Monthly | Users | Storage | Annual |
|---|---|---|---|---|
| Startup | $29/mo | Up to 25 | 50 GB | $290/year — 2 months free |
| Plus | $79/mo | Up to 100 | 100 GB | $790/year — 2 months free |
| Business | $199/mo | Up to 250 | 250 GB | $1,990/year — 2 months free |
| Enterprise | Custom | Unlimited | 1 TB | Custom |
Startup includes full Redmine admin access, Dashboard, Daily Digest, Checklists, Slack and 24x7 support. Plus adds Google and Microsoft/Entra sign-in, Kanban and Scrum boards, and Discord, Rocket.Chat and Mattermost. Business adds Gantt and portfolio planning, statistics and analytics, Helpdesk, resource management, priority support and a 99.9% uptime SLA. Enterprise adds BYOP (Bring Your Own Plugins), custom plugin development, a custom SLA and DPA, and guided onboarding. Registered non-profits get 30% off the Business plan.
For context on where that sits: 25 users on RedmineUP Cloud Small is $69/mo on annual billing ($83 monthly, as of 28 July 2026). On Redmine-X Essential it is €849/year, roughly €71/mo, annual billing only. Planio tops out at 20 users on Diamond at €95/mo; 25 users requires Platinum at €199/mo. RedminePRO's 25-user tier is $29/mo. Full pricing and plan comparison.
Moving to managed hosting is the part people put off, so we do it for you. The assessment is free; the migration itself is a one-time professional-services fee, quoted after that assessment, so there are no surprises.
We migrate from self-hosted Redmine, from Jira, and from other tools: projects, issues, wikis, attachments, users, and years of history, typically in hours. You don't touch a server. If you're on Bitnami, on a Docker Compose stack somebody set up in 2019, or on a VPS whose last upgrade is a mystery, that's the normal case, not a hard one. How migration works.