These terms are an agreement between you and HAZERCLOUD INFOTECH LLP, 3rd Floor, SM Tower, Taliparamba, Kerala 670141, India ("HAZERCLOUD", "we"), operating the RedminePRO service. By creating an account or using the service you accept them. If you are accepting for a company, you confirm you have authority to bind it.
1. The service
RedminePRO provides fully managed Redmine workspaces: we run the infrastructure, upgrades, security patching, and backups; you get full Redmine administrator access to your workspace on every plan. Plan features, user limits, and storage allowances are as published on the pricing page at the time of purchase. Hosting and supporting third-party plugins is an Enterprise feature; custom plugins are reviewed case by case.
2. Accounts
You must provide accurate account and billing information and keep it current. You are responsible for safeguarding your credentials and for all activity in your workspace, including the actions of users you invite.
3. Trial
New subscriptions start with a 7-day free trial with full features of the chosen plan. A payment card is required to start the trial. Billing begins automatically on day 8 unless you cancel before then. Cancelling during the trial costs nothing.
4. Fees and billing
Subscriptions are billed monthly or annually in advance (annual billing includes two months free). Prices are as published at purchase; INR prices exclude GST, which is added at billing. We may change prices with at least 30 days' notice, taking effect at your next renewal. You are responsible for applicable taxes other than taxes on our income.
5. Cancellation and refunds
You may cancel at any time from the billing portal. Cancellation stops future renewals; the current paid period runs to its end and fees already paid are non-refundable. We do not provide pro-rata refunds for unused time. (The free trial exists so you can evaluate the service before paying.)
6. Your data
Your workspace content — projects, issues, wikis, files, and user data — belongs to you. You grant us the limited rights needed to host, back up, and process it to provide the service. On request, we will provide a full export of your files and database, including after cancellation, so you can self-host again if you choose. After termination, workspace data including backups is deleted within 90 days. You are responsible for the legality of the content you and your users store.
7. Acceptable use
You may not use the service to store or distribute unlawful content, to infringe others' rights, to send spam, to attempt unauthorized access to our or others' systems, or to probe or disrupt the service. Workspace resources must be used within reasonable operational limits for your plan; we will contact you before acting on excessive use except where immediate action is needed to protect the platform. We may suspend a workspace that violates this section, with notice where practicable.
8. Open source and intellectual property
Redmine is open-source software distributed under the GNU GPL v2. Redmine is a trademark of its author; RedminePRO is an independent hosting service and is not affiliated with or endorsed by the Redmine project.
The RedminePRO platform, our first-party plugins and themes, and our branding are the property of HAZERCLOUD and are licensed to you for use within the service during your subscription, not sold. Your data remains yours (section 6).
9. Service levels and support
The Business plan carries a 99.9% uptime SLA; Enterprise SLAs are agreed individually. All plans include 24×7 email support. Scheduled maintenance is announced in advance where it may affect availability.
10. Warranties and liability
The service is provided "as is" and "as available". To the maximum extent permitted by law, we disclaim implied warranties, and our total liability for any claims arising out of the service is limited to the fees you paid us in the twelve months before the event giving rise to the claim. Neither party is liable for indirect or consequential damages. Nothing in these terms limits liability that cannot be limited by law.
11. Termination
You may terminate by cancelling (section 5). We may suspend or terminate for material breach of these terms if the breach is not cured within 14 days of notice (or immediately for serious abuse or legal necessity). Sections 5, 6, 8, 10, and 12 survive termination.
12. Governing law
These terms are governed by the laws of India. Courts at Kerala, India have exclusive jurisdiction over disputes arising from them.
13. Changes to these terms
We may update these terms with at least 30 days' notice by email or in-portal notice for material changes. Continued use after the effective date constitutes acceptance.
14. Contact
HAZERCLOUD INFOTECH LLP · 3rd Floor, SM Tower, Taliparamba, Kerala 670141, India · privacy@redminepro.com