Terms & Conditions

1. Definitions

Key terminology: Service, Customer, Account, Data, and Agreement.

2. Scope of Service

RedminePRO is a subscription-based SaaS platform with hosting and support; features may evolve.

3. Customer Responsibilities

Secure your credentials, comply with applicable laws, avoid prohibited uses, and keep independent backups.

4. Subscription and Payment

Fee structure, billing cycles, suspension for non-payment, and refund policy.

5. Data and Privacy

Customers own their data; it is processed solely to deliver the service; see the Privacy Policy.

6. Service Availability and Support

Uptime target and technical support; services may be modified with notice.

7. Liability and Warranties

Service provided "as is"; liability limits; customer indemnification.

8. Termination

Cancellation by the customer at any time; provider termination for violations or non-payment.

9. Governing Law and Dispute Resolution

Governed by the laws of India; disputes resolved in Kerala, India.

10. Miscellaneous

Entire agreement, updates with notice, and force majeure.