You manage your projects. We manage everything else: Redmine itself, servers, patching, backups, and certifications.
HAZERCLOUD maintains active ISO/IEC 27001 certification, and RedminePRO runs entirely on AWS data centers certified for SOC 1, SOC 2, PCI-DSS, and ISO/IEC 27001.
AES-256 encryption at rest via AWS KMS (FIPS 140-2 validated), TLS 1.2+ in transit, encrypted continuous backups with point-in-time recovery.
Choose your region at signup, and your data stays there. SSD-fast infrastructure in the US, EU, and India, with encrypted backups and validated disaster recovery.
HAZERCLOUD maintains active ISO/IEC 27001 certification covering its information security management system, and RedminePRO operates inside that certified ISMS. The distinction matters: the certificate belongs to the operating company and its security processes, and RedminePRO runs within them. Underneath, RedminePRO is hosted entirely on AWS, whose data centers hold SOC 1, SOC 2, PCI-DSS and ISO/IEC 27001 certifications. Payments are handled by Stripe, a PCI Service Provider Level 1, so card data never touches RedminePRO systems. If your organization carries its own SOC 2, HIPAA or similar obligations, we can support you in meeting them: we describe the certifications the infrastructure holds rather than claiming certificates the product does not carry.
You choose your region at signup (US, EU or India) and your data stays there. For European teams that means EU data residency without a workaround; for Indian and APAC teams, India is a residency option no other managed Redmine host in this market offers. Encryption is on by default: AES-256 at rest via AWS KMS (FIPS 140-2 validated) on all databases and disk volumes, and TLS 1.2+ in transit on every service and API. Backups are continuous and encrypted, with point-in-time recovery. Staff access customer data only when required for support, restricted by job function and monitored, and passwords are stored salted and hashed, not recoverable by our team. Because RedminePRO is standard open-source Redmine, your full data is available on request if you ever want to leave.
RedminePRO's marketing target is 99.99% uptime, and the Business plan carries a contractual 99.9% uptime SLA. Underneath, the platform runs on AWS with continuous, encrypted backups and point-in-time recovery, so an incident is a recovery, not a data-loss event. We monitor availability and health around the clock and handle patching and version upgrades for you, on our schedule, so keeping the service current is our job, not a maintenance window on your calendar.