Terms and Conditions
RedminePRO SaaS - Terms and Conditions
RedminePRO SaaS Terms and Conditions
Last Updated: 17-Feb-2022
Welcome to RedminePRO by HAZERCLOUD, a SaaS (Software as a Service) cloud offering hosted on the AWS Cloud Environment. By using our services, you agree to the following Terms and Conditions (“Terms”). Please read them carefully. If you do not agree to these Terms, you must not use our services.
1. Definitions
1.1. Service: The RedminePRO SaaS platform is hosted on AWS Cloud.
1.2. Customer: The individual or entity using the Service.
1.3. Account: A Customer’s subscription and access credentials to the Service.
1.4. Data: Any information, files, or content uploaded, stored, or processed by the Customer within the Service.
1.5. Agreement: This document, includes all referenced policies and documentation.
2. Scope of Service
2.1. RedminePRO provides project management and collaboration tools as a subscription-based SaaS offering.
2.2. The Service includes hosting, maintenance, and technical support, as described on our website.
2.3. Features and functionalities of the Service may change or be updated at our discretion. We will provide reasonable notice for significant changes.
3. Customer Responsibilities
3.1. Account Security: Customers are responsible for maintaining the confidentiality of their account credentials.
3.2. Compliance: Customers must comply with all applicable laws and regulations while using the Service.
3.3. Prohibited Use: Customers must not use the Service to:
- Violate any laws or regulations.
- Store or share illegal, harmful, or malicious content.
- Perform activities that disrupt the Service or AWS infrastructure.
3.4. Data Backup: While we implement reasonable data protection measures, Customers are responsible for maintaining independent backups of critical data if needed.
4. Subscription and Payment
4.1. Fees: Customers agree to pay subscription fees as specified on our website or in any executed agreement.
4.2. Billing Cycle: Subscriptions are billed on a monthly or annual basis as selected by the Customer.
4.3. Non-Payment: Failure to make payments may result in suspension or termination of the Service.
4.4. Refunds: Unless otherwise stated, all fees are non-refundable.
5. Data and Privacy
5.1. Ownership: Customers retain ownership of all Data stored within the Service.
5.2. Data Processing: By using the Service, Customers grant us the right to process their Data solely to deliver the Service.
5.3. Privacy Policy: The handling of personal information is governed by our Privacy Policy, available at https://redminepro.com/privacy-policy/.
6. Service Availability and Support
6.1. Uptime: We strive to maintain 99.9% uptime for the Service. However, occasional downtime may occur for maintenance or due to unforeseen circumstances.
6.2. Support: Customers can access technical support via the contact channels listed on the customer portal.
6.3. Service Modifications: We reserve the right to modify or discontinue the Service, providing reasonable notice where possible.
7. Liability and Warranties
7.1. No Warranty: The Service is provided “as is” without any warranties, express or implied, including warranties of merchantability or fitness for a particular purpose.
7.2. Liability Limit: To the fullest extent permitted by law, our liability is limited to the amount paid by the Customer for the Service during the six months preceding the event giving rise to the claim.
7.3. Indemnification: Customers agree to indemnify us against any claims, losses, or damages resulting from their use of the Service.
8. Termination
8.1. Termination by Customer: Customers may terminate their subscription at any time via their account settings.
8.2. Termination by Us: We reserve the right to suspend or terminate accounts for:
- Violation of these Terms.
- Non-payment.
- Activities that harm the Service or other Customers.
8.3. Effect of Termination: Upon termination, Customer access to the Service will cease, and Data may be deleted after a reasonable period.
9. Governing Law and Dispute Resolution
9.1. These Terms are governed by the laws of India.
9.2. Any disputes will be resolved through arbitration or in courts located in Kerala, India.
10. Miscellaneous
10.1. Entire Agreement: These Terms constitute the entire agreement between the Customer and RedminePRO concerning the Service.
10.2. Amendments: We may update these Terms occasionally. Notice will be provided, and continued use of the Service constitutes acceptance of the revised Terms.
10.3. Force Majeure: We are not liable for delays or failures resulting from events beyond our reasonable control.
10.4. Contact: For questions about these Terms, please contact us at via https://redminepro.com/contact/.
Thank you for choosing RedminePRO. We are committed to supporting your project management needs with our reliable cloud-based solution.
We’re committed to keeping your data secure and your private information private. If you have any questions, please contact us.
Steps we take to ensure your security
Compliance Program ISO/IEC 27001:2022
RedminePRO by HAZERCLOUD™ maintains active ISO/IEC 27001 compliance and is annually audited by an independent, certified third party. Our ISO/IEC 27001 Security, Availability & Confidentiality Report is available to current and prospective customers, please contact us at [email protected] for a copy.
All of RedminePRO by HAZERCLOUD™ infrastructure is hosted on Amazon Web Services (AWS). RedminePRO uses AWS data centers that are SOC 1, SOC 2, PCIDSS and ISO/IEC 27001 certified in the US East and EU West regions.
Third-Party Testing
RedminePRO uses our External Security Tool yearly for penetration and security testing. Our test reports are available to current and prospective customers, please contact us at [email protected].
Encryption
All RedminePRO data and communications are encrypted using industry best practices.
- Encryption At-Rest: All databases and disk volumes are encrypted using AWS KMS (FIPS 140-2 validated) and the industry-standard AES-256 algorithm.
- Encryption In-Transit: All communications with RedminePRO services and APIs use Transport Layer Security (SSL/TLS 1.2+) for secure connections. View our Qualys SSL Report.
- Encrypted Backups: All customer data is continuously backed up in an encrypted format, with point-in-time recovery capabilities. We validate our data recovery procedures regularly as part of our business continuity and disaster recovery processes.
Privacy And Confidentiality
No RedminePRO by HAZERCLOUD™ staff will access your data unless required for support reasons. When working on a support issue we only access the minimum data needed to resolve your issue while respecting your privacy. Access to data is restricted by job function and monitored.
Access Controls
All data is private by default and only accessible to you.
Single Sign-On
RedminePRO uses Role-Based Access to access the resources.
Secure Authentication
All user passwords are stored salted and hashed and cannot be recovered by RedminePRO staff.
Optional Two-Factor Authentication (2FA/MFA) support is available for an additional layer of protection of your account.
Secure Configuration and Change Management
RedminePRO uses vulnerability scans, and automated testing with servers continuously kept up to date with the latest security errata.
Credit card security
If you subscribe to RedminePRO by HAZERCLOUD™ paid plans, your credit card data is not transmitted through nor stored on our systems. We use a payment processor called Stripe, a company entirely dedicated to this task. Stripe is certified to PCI Service Provider Level 1, the most stringent level of certification available. Read more about Stripe’s security.
Need to report a security vulnerability?
Please email us directly at [email protected]
Responsible Disclosure
We strive to keep RedminePRO safe and secure for everyone. If you have discovered a security vulnerability we would greatly appreciate your help in disclosing it to us in a responsible manner. We will work with you to assess and understand the scope of the issue and fully address any concerns. Emails are directly sent to our Security and Engineering staff to ensure that issues are addressed rapidly. Any security emails are treated with the highest priority as the safety and security of our service is our primary concern.